Refund Policy

All sales of digital credits are final

AI try-on generation is compute-heavy: every generation consumes significant model and GPU resources that are billed to us the moment you use a credit. Because of this, all sales of digital credits are final and non-refundable.

When a refund may be provided

While we do not offer refunds for used credits, we will help in these cases:

• Technical failures: if a generation fails due to a bug on our end and the credit was not automatically refunded, we will restore it.
• Duplicate charges: if you were charged twice for the same purchase, we will refund the duplicate.
• Unused credits on a cancelled subscription: if you cancel a paid plan, any credits you purchased remain usable; we do not expire them at cancellation.

How to contact support

If you are experiencing a technical issue with a generation or a payment, please reach out before requesting a refund. Include your account email and, if possible, the time of the transaction.

Processing time

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may take additional time to reflect the credit.